~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If you are unable to find a solution, please do not hesitate to call us! 1.800.422.1982
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
1.Q: HOW DO I COMBINE TWO PEOPLE RECORDS OF THE SAME PERSON? (i.e. You have a record for John Smith and John H. Smith even though they are the same person.)
Short Answer: Move all of the cause records from one record to the other using Shift-F4 and then delete the empty people record.
Long Answer: You have two people records of the same person: John Smith and John H. Smith. There are two causes in John Smith and three causes in John H. Smith. Both of these records and all causes are for the same person. Since John H. Smith has more causes, you will probably want to transfer the two cases/dockets in John Smith to John H. Smith. To do this, go to one of the cause/docket record inquiry update screens for John Smith (the one to be removed). From the cause record inquiry/update screen press "Shift" + "F4" at the same time - this should bring up a list of the people in your database. Find the "John H. Smith" record, highlight it, and press "Enter". The single cause record will transfer to this person record. Escape back to the main menu and repeat as necessary to move the records until the people record has no cause/dockets associated with it. Once there are no cause/docket records, you can press F8 from the people record screen of John Smith to delete that record. Now, when you look up John Smith, you should have only one record of "John H. Smith" who has 5 cause/docket records.
1. Q: WHY DOES THE COMPUTER SUGGEST THE WRONG CAUSE/DOCKET NUMBER? (i.e. your next docket # should be 2006-01-0105, but the computer suggests 284842).
Short Answer: There is a docket # in your system that is out of order. Search for the misnumbered cause/docket by its docket number, correct the docket # and save. Remember to search using 1 less than the docket number suggested by the computer (i.e. if the computer suggested 284842, search for 284841).
Long Answer: When you create a new docket, the number suggested is the next sequential number in the system. If you have 100 dockets numbered 1 through 100, the computer will suggest using 101 because it is the next available number. In the example 284842, it looks as though someone typed in the ticket number in place of the docket number. Because 284841 is larger than 2006, the computer would suggest the next available number in sequence, which is 284842. To correct the problem, see what number the computer suggests and subtract 1 from that number (i.e. if 284842 is the suggested number, search for 284841). Go to the "Inquiry/Update Program" and enter on "Ticket/Warrant Number Inquiry". A purple screen will come up asking you to select which case type (i.e. citation/criminal/civil). You probably don't know which category, so your best bet is to go down the list. The first option is citation, so highlight citation and press enter. A small purple screen will appear - enter the number and press enter. If the docket doesn't appear, go through the process again and select the next category on the list. If the docket does appear, arrow up until you highlight the docket number, type the correct docket number over the old docket number and save. If the docket number you entered doesn't show up after you save, that means the docket number you entered is already being used and so you must use a different docket number.
1. Q: HOW DO I CORRECT A RECEIPT WITH A WRONG AMOUNT / DATE / RECEIPT NUMBER?
Short Answer: Bring up the receipt, Shift-F4 to void it, make any necessary changes to the receipt, then Shift-F4 to repost it. If it is a receipt change (you must be logged in as Admin) when the status of the receipt is void, press Shift-F10 to change the receipt number.
Long Answer: From the receipt record: 1. If necessary, press F5 to display the receipt. 2.Press Shift-F4 to void the receipt and enter on 'Situation Acknowledged'. 3.For a wrong dollar amount, press the enter and arrow down keys to get to the dollar amount you wish to change and type in the corrected amount, or for a wrong date, highlight the 'Received' Date and type in the day you actually received the money. For a wrong receipt number you must be logged in as Admin. Press Shift-F10 to bring up the current receipt number, then type in the correct receipt number and hit enter. If the receipt number doesn't change, that means it is already being used somewhere else in the system. 4.Once all the corrections are made, press Shift-F4 to change the status of the receipt back to Posted. 5.You will probably want to print out a copy of the receipt with the new changes, if so, Press F5.
1. Q: HOW COME I TRY TO PRINT A REPORT AND NOTHING PRINTS OUT?
Possible Reasons:
1. You are attempting to print to the wrong printer. Check to see which printer you have selected at the bottom of the HCSS report screen. Press Shift-F10 to change printers.
2. Your printer is off, has no paper, is jammed, has an error or blinking lights, is unplugged, etc. Fix your printer to make sure it is working correctly (see Printers FAQ section).
3. There is no data to print. This is a COMMON mistake! People put in all kinds of exclusions and wind up excluding the information they wish to print (i.e. if you type in a range of receipt or docket numbers as well as specific dates and only closed tickets - that is a very narrow search field and is probably excluding everything in your system. Open your search parameters!).
2. Q: CAN THE ________________________ REPORT BE CHANGED TO MEET MY NEEDS?
Short Answer: Yes, however more than likely there is a report already out there that suits your needs. We have so many reports and each one can be customized in many ways, so feel free to call us if you can not find a report to fit your needs. There is almost no reason to be doing any calculations or manually searching for records, since most of this can be automated.
OVERVIEW
In Hill Country Software there are three types of Printing: 1)Wordperfect 2)
1. Q: WHEN I TRY TO PRINT, NOTHING HAPPENS! WHY?
Possible Reasons:
1. You are attempting to print to the wrong printer. Check to see which printer you have selected. Only two places in Hill Country Software list which printer you are printing to - the main inquiry/update screen and the bottom of any report screen. Press Shift-F10 to change your printer. If you are printing from Wordperfect, see Possible Reason #2 & #3 below.
2. Your printer is off, has no paper, is jammed, has an error or blinking lights, is unplugged, etc. Fix your printer to make sure it is working correctly (see Printers FAQ section).
3. There is no data to print. This is a COMMON mistake! People put in all kinds of exclusions and wind up excluding the information they wish to print (i.e. if you type in a range of receipt or docket numbers as well as specific dates and only closed tickets - that is a very narrow search field and is probably excluding everything in your system. Open your search parameters!).
Before you call us, please consult your OMNI Manual:
Left-Click on 'OMNI Manual' to Download! ----> OMNI Manual
1. Q: WHY WON'T SOMEONE CLEAR FROM OMNI?
Answer: Left-Click to download/print this 1-page solution/information sheet! -----> How to Clear from OMNI
2. Q: WHAT DOES MY ERROR MEAN?
Answer:
DelDisp = Delete Disposition. This error occurs when you are attempting to submit a case with a disposition code INTO Omni. If you are attempting to clear someone and you are getting this error, see Case #1in the above manual, "How to Clear from OMNI".
NoDL = No Driver's License. This person needs a driver's license in order to be transmitted or cleared from OMNI. Add a DL and resubmit.
NoDob = No Date of Birth. This person needs a date of birth in order to be transmitted or cleared from OMNI. Add a DOB and resubmit.
Before you call us, please consult the Bond Manual:
Left-Click on 'Bond Manual' to Download! ----> Bond Manual
1. --There are currently no questions for Bond.
Before you call us, please consult your DPS Manual:
Left-Click on 'DPS Manual' to Download! ----> DPS Manual
1. Q: WHY won't putting "0000" as the DPS code work?
A: The codes in Hill Country Software are excluded from the DPS search by individual code number and if they are equal to "0000". If you put "0000" it is going to exclude that offense from being put into the report. Any offense that is submitted to Austin should have its own code number, and there is no specific offense code with all zeros as its number. If you have further questions regarding this issue, please give us a call.
Before you call us, please consult your OCA Manual:
Left-Click on the appropriate report to download! ----> OCA JP Manual or OCA Municipal Manual
1. --There are currently no questions about the OCA report that are not answered in the Manual.