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Hill
Country |
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State
of
Vendor ID# 1-74-230-2559-600 72680
CISV Ordering Address
Hill
Country Software and Support, Inc.
Attn:
CISV Vendor Contact Person Information
Contact
Person -
Phone - 800-422-1982
Fax - 830-537-4380
E-Mail - Cliff@hillcountrysoftware.com
Maintenance & Support Plan
Hill Country Software and Support offers a software maintenance and customer support program for the software that we design, market and support. Software is custom written to provide quality Windows based programs to meet the needs of the customer. Please contact our office at (800) 422-1982 (8:30am - 4:30pm CST) Monday through Friday, or email us at Cliff@hillcountrysoftware.com with any questions concerning our software.
The HCSS Software
Maintenance & Customer Support program exists so that we may perform
the most important part of our business - taking care of you, our valued
customer. After you have acquired amy
of our computer application software, it is essential that you have someone to
call, who will respond in a timely manner, when you need assistance. We take
great pride in the soundness and reliability of our software, and we take even
greater pride in the support that we provide to our customers. The annual
maintenance fee has been established so that we might provide you this valued
service. Our HCSS Software Maintenance & Customer Support program
will entitle you to the following:
(1)
You are entitled to call 1-800-422-1982 whenever you need assistance. We
will not only assist you with the "how to's"
of our software, but we will also share with you the expertise that we have
acquired while dealing with our other customers. Our average response time is
less than thirty minutes. This service does not include customer
training, training of new employees, installation and setup of new or
replacement equipment or software, recovery from damaged computer hardware,
customer specific programming, recovery from damage caused by customer error,
any type of on-site visit, or services performed using remote access to your
computers via the use of VNC remote access software.
(2)
We will provide you, via our web site and at no cost, new releases of our
software as they become available. These changes may be a result of changes in
laws or mandated procedures, or they may be a result of customer requests and
suggestions. Since we write and develop all the computer software we sell, we
are able to modify our software, and we rely on the input of our customers for
the growth and improvement of our products.
(3)
Should you require our services on a chargeable basis, you will receive these
services at the reduced rate of $150.00 per hour instead of the normal
rate of $450.00 per hour.
Important Notes
* * Customers who do not subscribe to this program will be faced with the
following charges upon each request for assistance:
· Each request for assistance will be
assigned an incident number. Each incident will be billed at the normal rate of
$450.00 per hour, plus expenses, with a two hour minimum.
· Before any assistance can be given,
you must be upgraded to the current release of the software you are using.
Software upgrades are billed at 25% of the current list price.
Statement of Guarantee
HCSS will make available equivalent
replacement parts for all products sold to the state for at least
three years after the product is discontinued
Catalog of Products and
Services
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HCSS Part |
CISV Class |
Description |
List |
Discount |
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Catalog Group Index |
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Computer Application Software - Systems |
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Budgetary Accounting System |
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Computer Application Software - Accessories |
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General Ledger |
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Budgetary and Fund Accounting |
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Accounts Payable |
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Laser Generated Checks |
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Fixed Assets |
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GASB Compliant |
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Receipt Entry |
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Laser Generated Receipts |
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Payroll |
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Laser Generated Checks |
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Software License Fees |
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QBA-LB3 |
208-10 |
Software License Fee - No User License |
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QBA-LU3 |
208-10 |
Addon License Fee For Each User |
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System Installation, Customization & Training |
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QBA-OT |
920-31 |
On-site Training - Average 4 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QBA-MB3 |
920-45 |
Base Annual Maintenance - No User Addons |
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QBA-M3 |
920-45 |
Addon Maintenance For Each User |
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Criminal Court |
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Software License Fees |
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QJP-LB1 |
208-10 |
Software License Fee - No Users |
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QJP-LU1 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QJP-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QIP-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QJP-MB1 |
920-45 |
Base Annual Maintenance - No Users |
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QJP-MU1 |
920-45 |
Addon Maintenance For Each User |
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Criminal Court |
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Software License Fees |
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QMC-LB1 |
208-10 |
Software License Fee - No Users |
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QMC-LU1 |
208-10 |
Each Additional Full User License Fee |
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System Installation, Training & File Conversion |
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QMC-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QMC-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QMC-MB1 |
920-45 |
Base Annual Maintenance - No Users |
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QMC-MU1 |
920-45 |
Addon Maintenance For Each User |
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Criminal Court |
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Software License Fees |
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QCC-LB2 |
208-10 |
Software License Fee - No Users |
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QCC-LU2 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QCC-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QCC-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QCC-MB2 |
920-45 |
Base Annual Maintenance |
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QCC-MU2 |
920-45 |
Addon Maintenance For Each User |
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Criminal Court |
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Software License Fees |
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QDC-LB2 |
208-10 |
Software License Fee - No Users |
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QDC-LU2 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QDC-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QDC-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QDC-MB2 |
920-45 |
Base Annual Maintenance - No Users |
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QDC-MU2 |
920-45 |
Addon Maintenance For Each User |
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Criminal Court |
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Software License Fees |
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QCC-LB1 |
208-10 |
Software License Fee - No Users |
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QCC-LU1 |
208-10 |
Each Additional Full User License Fee |
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System Installation, Training & File Conversion |
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QCC-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QCC-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QCC-MB1 |
920-45 |
Base Annual Maintenance - No Users |
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QCC-MU1 |
920-45 |
Addon Maintenance For Each User |
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Criminal Court |
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Software License Fees |
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QDC-LB1 |
208-10 |
Software License Fee - No Users |
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QDC-LU1 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QDC-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QDC-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QDC-MB1 |
920-45 |
Base Annual Maintenance - No Users |
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QDC-MU1 |
920-45 |
Addon Maintenance For Each User |
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Criminal Court |
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Software License Fees |
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QCD-LB2 |
208-10 |
Software License Fee - No Users |
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QCD-LU2 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QCD-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QCD-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QCD-MB2 |
920-45 |
Base Annual Maintenance - No Users |
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QCD-MU2 |
920-45 |
Addon Maintenance For Each User |
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Hot Check Processing |
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Software License Fees |
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QHC-LB1 |
208-10 |
Base Software License Fee - No Users |
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QHC-LU1 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QHC-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QHC-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QHC-MB1 |
920-45 |
Base Annual Maintenance - No Users |
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QHC-MU1 |
920-45 |
Addon Maintenance For Each User |
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Criminal Court |
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Software License Fees |
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QCA-LB1 |
208-10 |
Software License Fee - No Users |
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QCA-LU1 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QCA-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QCA-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QCA-MB1 |
920-45 |
Base Annual Maintenance - No Users |
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QCA-MU1 |
920-45 |
Addon Maintenance For Each User |
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Criminal Court |
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Software License Fees |
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QDA-LB1 |
208-10 |
Software License Fee - No Users |
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QDA-LU1 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QDA-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QDA-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QDA-MB1 |
920-45 |
Base Annual Maintenance - No Users |
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QDA-MU1 |
920-45 |
Addon Maintenance For Each User |
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Digital Photo Processing - Optional |
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Software License Fees |
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QJM-LB2 |
208-10 |
Software License Fee - No Users |
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QJM-LU2 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QJM-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QJM-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QJM-MB2 |
920-45 |
Base Annual Maintenance - No Users |
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QJM-MU2 |
920-45 |
Addon Maintenance For Each User |
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Digital Photo Processing - Optional |
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Software License Fees |
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QCI-LB2 |
208-10 |
Software License Fee - No Users |
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QCI-LU2 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QCI-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QCI-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QCI-MB2 |
920-45 |
Base Annual Maintenance - No Users |
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QCI-MU2 |
920-45 |
Addon Maintenance For Each User |
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Digital Photo Processing - Optional |
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Software License Fees |
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QDP-LB1 |
208-10 |
Software License Fee - No Users |
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|
QDP-LU1 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QDP-FC |
920-31 |
File Conversion (If Possible) - Average 8 Hours - Hourly Rate |
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QDP-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
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QDP-MB1 |
920-45 |
Base Annual Maintenance - No Users |
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QDP-MU1 |
920-45 |
Addon Maintenance For Each User |
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Laser Checks |
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Software License Fees |
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QVI-LB2 |
208-10 |
Software License Fee - No Users |
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|
QVI-LU2 |
208-10 |
Addon License Fee For Each User |
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System Installation, Training & File Conversion |
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QVI-OT |
920-31 |
On-site Installation & Training - Average 2 Days - Daily Rate |
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Annual Software Maintenance & Support |
|
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|
QVI-MB2 |
920-45 |
Base Annual Maintenance - No Users |
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QVI-MU2 |
920-45 |
Addon Maintenance For Each User |
|
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||
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||||||
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204-53 |
HP Desktop Computer - Current Available Model |
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204-53 |
Operating System - Microsoft's XP Professional 32 bit w/SP3 |
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204-53 |
( or ) - Microsoft Vista Business 32 bit w/SP1 |
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204-53 |
Processor - Intel - Current Available Model |
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204-53 |
Memory - 2.0GB |
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204-53 |
Internal Disk Storage - 80 GB or Greater, SATA, 7200 RPM |
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204-53 |
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204-53 |
17" LCD Flat PANEL |
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204-53 |
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204-53 |
NIC Gigabit & Modem |
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204-53 |
OEM WordPerfect & REALVNC |
|
|
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|
|
204-53 |
DVD-RW Blank Media - 20 Pack - 4.700 MB |
|
|
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|
204-53 |
Shipping to your office |
|
|
||
|
|
204-53 |
System Setup & Installation - 4 Hours |
|
|
||
|
|
204-53 |
HP 3 Year On-site Warranty ( Next Bus Day ) |
|
|
||
|
QHP-D15 |
204-53 |
Total System Price |
2,450.00 |
2,250.00 |
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|
QHP-IMGE |
204-46 |
IMAGE System, INTEL P4, Scanner, License, Utilities |
7,500.00 |
5,000.00 |
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QHP-LG41 |
204-54 |
HP LAPTOP Business 1GB 60GB XPP 15-XGA DVDRW, ENET, WL |
2,800.00 |
2,400.00 |
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|
|
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OIBM-MP |
204-55 |
IBM IntelliStation A Pro Dual-Opteron 1GB SCSI CD-RW XPP |
7,000.00 |
6,000.00 |
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||
|
QIBM-X226 |
204-91 |
IBM XSERIES 226 XEON-DP 3.0G 512MB 80GB |
4,200.00 |
3,500.00 |
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Computer System Addons |
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QHP-D17 |
204-53 |
19" LCD Flat Panel - Add to Total System Price - Replaces the 17" monitor. |
200.00 |
125.00 |
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QLS-H4 |
204-13 |
Networking Hub - 4 Ports |
100.00 |
100.00 |
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QCTG-NC25 |
204-13 |
Networking Cables - 25' |
25.00 |
25.00 |
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QCTG-NC50 |
204-13 |
Networking Cables - 50' |
50.00 |
50.00 |
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QCTG-NC100 |
204-13 |
Networking Cables - 100' |
100.00 |
100.00 |
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QIBM-SS |
920-31 |
Additional Labor - Rate per hour - 2 hour minimum |
175.00 |
125.00 |
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HCSS Supported Laser Printers |
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QHP-4250-2 |
204-77 |
HP Laserjet 4250 - 2 Paper Trays - Q5400A |
995.00 |
900.00 |
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QHP-4250-3 |
204-77 |
3rd Paper Tray - Q2440B |
300.00 |
250.00 |
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QHP-4250-M |
204-77 |
HP 3 Year Next Day Extended Service - H5479E |
400.00 |
350.00 |
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QHP-3015-2 |
204-77 |
HP Laserjet P3015D - 2 Paper Trays – CE526A |
835.00 |
750.00 |
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QHP-3015-3 |
204-77 |
3rd Paper Tray - 500 sheets – CE530A |
250.00 |
200.00 |
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QHP-3015-M |
204-77 |
HP 3 Year Next Day Exchange Service – UP871E |
225.00 |
170.00 |
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QHP-4015 |
204-77 |
HP Laserjet P4015n - 2 Paper Trays - CB509A |
1,500.00 |
1,350.00 |
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QHP-4015-S |
204-77 |
HP 3 Year Next Day Onsite Service - H5479E |
379.00 |
350.00 |
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QHP-4015-M |
204-77 |
HP 3 Year Next Bus Day - Exchange - U2889E |
260.00 |
225.00 |
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QHP-4015-F |
204-77 |
HP 3rd Paper Tray - 500 Sheet - CB518A |
300.00 |
275.00 |
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QHP-4014 |
204-77 |
HP Laserjet P4014n - 2 Paper Trays - CB507A |
1,200.00 |
1,000.00 |
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QHP-4014-M |
204-77 |
HP 3 Year Next Business Day Exchange Service - UK519E |
225.00 |
200.00 |
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QHP-4014-S |
204-77 |
HP 3 Year Onsite Next Business Day Service - UK523E |
300.00 |
275.00 |
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QHP-IEEE |
204-13 |
Printer Cables - Parallel Bidirectional - 1284 IEEE - 15' |
40.00 |
30.00 |
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Note - If you plan on using your printer to print our Laser Generated Checks, |
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you must purchase either the HP 4250, HP 4014N,HP
4015N or HP P3005. |
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Note - HCSS Laser Check Option requires |
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environments, but it is not guaranteed. |
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Note - Shipping charges will be added to the cost of the printer. |
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HCSS Supported Multi-Function Devices |
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QHP-3390 |
204-77 |
HP Laserjet 3390 - Multifunction Printer, Copy, Fax & Scanner - Q6500A |
700.00 |
700.00 |
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QHP-3390-E |
204-77 |
HP 3 Year Next Business Day Exchange Service - H5471E |
270.00 |
270.00 |
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QHP-3390-M |
204-77 |
HP 3 Year Next Business Day On-Site Service - H5478E |
325.00 |
325.00 |
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QHP-3020 |
204-77 |
HP Laserjet 3020 - Multifunction Printer, Copy, & Scanner - Q2665A |
400.00 |
400.00 |
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QHP-3020-E |
204-77 |
HP 3 Year Next Business Day Exchange Service - U9810E |
99.00 |
99.00 |
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HCSS Supported Scanners |
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QFI-5110 |
204-88 |
FUJITSU FI-5110C Scanner/Automatic Document Feeder - FI-5110C |
1,000.00 |
900.00 |
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QFI-5110M |
204-88 |
Fujitsu 1 Year Next Business Day Exchange Service - 514801-V |
110.00 |
110.00 |
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QFI-5110K |
204-88 |
Fujitsu ScanAid Kit - 507001 |
90.00 |
90.00 |
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QFI-5015C |
204-88 |
FUJITSU FI-5015C Scanner/Automatic Document Feeder/FB - FI-5015C |
800.00 |
700.00 |
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QFI-5015-E |
204-88 |
Fujitsu 1st Year Warranty Upgrade to Exchange Service - 514501-V |
105.00 |
85.00 |
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QFI-5015-M |
204-88 |
Fujitsu 1 Year Next Business Day Exchange Service - 514801-V |
110.00 |
110.00 |
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QFI-5015-K |
204-88 |
Fujitsu ScanAid Kit - 507001 |
90.00 |
90.00 |
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OFI-6130 |
204-88 |
FUJITSU FI-6130 Sheet-Fed Scanner, 30ppm - FI6130 |
1,200.00 |
1,100.00 |
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OFI-6230 |
204-88 |
FUJITSU FI-6230 Sheetfed/Flatbed Scanner 30ppm - FI-6230 |
1,900.00 |
1,750.00 |
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QHP-8270 |
204-88 |
HP Scanjet 8270 Duplex Scanner/Automatic Document Feeder - L1940 |
900.00 |
900.00 |
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QHP-8270M |
204-88 |
HP 3 Year Next Business Day Exchange Service - UE518E |
200.00 |
200.00 |
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QHP-8290 |
204-88 |
HP Scanjet 8290 Duplex Scanner/Automatic Document Feeder - C9933A |
1,500.00 |
1,500.00 |
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QHP-8290-M |
204-88 |
HP 3 Year Next Business Day Exchange Service - U4937E |
200.00 |
200.00 |
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QHP-7650 |
204-88 |
HP Scanjet 7650 Duplex Scanner/Automatic Document Feeder - L1940A |
700.00 |
700.00 |
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QHP-7650-M |
204-88 |
HP 3 Year Next Business Day Exchange Service - U4784E |
40.00 |
40.00 |
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QAA-PRO |
208-20 |
Adobe Acrobat Professional, OEM |
450.00 |
350.00 |
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QAA-RDR |
208-20 |
Adobe Acrobat Reader - Free Download from Internet |
0.00 |
0.00 |
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Note - Shipping charges will be added to the cost of the scanner. |
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This catalog was last updated - November 1, 2008