Hill Country

Hill Country Software and Support offers a software maintenance and customer support program for the software that we design, market and support. Software is custom written to provide quality Windows based programs to meet the needs of the customer. Please contact our office at (800) 422-1982 (8:30am - 4:30pm CST) Monday through Friday, or email us at Cliff@hillcountrysoftware.com with any questions concerning our software.

The HCSS Software Maintenance & Customer Support program exists so that we may perform the most important part of our business - taking care of you, our valued customer. After you have acquired some of our computer application software, it is essential that you have someone to call, who will respond in a timely manner, when you need assistance. We take great pride in the soundness and reliability of our software, and we take even greater pride in the support that we provide to our customers. The annual maintenance fee has been established so that we might provide you this valued service. Our HCSS Software Maintenance & Customer Support program will entitle you to the following:

(1) You are entitled to call 1-800-422-1982 whenever you need assistance. We will not only assist you with the "how to's" of our software, but we will also share with you the expertise that we have acquired while dealing with our other customers. Our average response time is less than thirty minutes. This service does not include customer training, training of new employees, installation and setup of new or replacement equipment or software, recovery from damaged computer hardware, customer specific programming, recovery from damage caused by customer error, any type of on-site visit, or services performed using remote access to your computers via the use of VNC remote access software.

(2) We will provide you, via our web site and at no cost, new releases of our software as they become available. These changes may be a result of changes in laws or mandated procedures, or they may be a result of customer requests and suggestions. Since we write and develop all the computer software we sell, we are able to modify our software, and we rely on the input of our customers for the growth and improvement of our products.

(3) Should you require our services on a chargeable basis, you will receive these services at the reduced rate of $125.00 per hour instead of the normal rate of $375.00 per hour.

Important Notes * * * Customers who do not subscribe to this program will be faced with the following charges upon each request for assistance:

Each request for assistance will be assigned an incident number. Each incident will be billed at the normal rate of $375.00 per hour, plus expenses, with a two hour minimum.

Before any assistance can be given, you must be upgraded to the current release of the software you are using. Software upgrades are billed at 25% of the current list price.